Moss is a menswear brand that styles individuals for moments that matter. With over 170 years of tailoring know-how, we provide considered clothing made for life.
Our shared values encourage us to trust our colleagues, think creatively, and plan for sustained growth and development. We work collaboratively and use agility to achieve success, leaving a positive impact.
Purpose of the Role
You will be a true Brand Ambassador, interacting easily with a broad range of customers and providing an exceptional customer experience. You will be responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again.
Key Responsibilities
* Deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, and actively greeting, listening, and confidently offering individual bespoke advice.
* Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, and contributing significantly to our business KPI’s.
* Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this towards tailoring the customer experience.
* Be aware of external opportunities that could improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops.
* Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimise cash loss and stock loss.
* Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed
Technical:
* Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
* POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflect the aesthetic of Moss through personal style and presentation.
* Embody continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
* Have outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues & customers, effectively elevating the brand's presence.
* Consistently embody Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Benefits
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: We recognise and reward successful referrals with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health and fitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application.
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