Customer Service Coordinator - Are you feeling stuck in your current hire company? Want to be recognized and rewarded with a great bonus, work with a fantastic team, and enjoy weekends off? We offer 25 days holiday, team community events, and much more! Plus, our company is award-winning and based in Bristol.
Benefits for the Customer Service Coordinator:
* Up to £31k DOE
* 22 days holiday + bank holidays + option to buy additional days
* Discount schemes on major retailers, gyms, hospitality, holidays, and more
* Company pension scheme
Responsibilities of the Customer Service Coordinator:
* Build important relationships with internal and external clients
* Handle hiring, rehiring, and sourcing equipment from third-party suppliers
* Manage a fast-paced and busy hire desk
* Liaise with colleagues, depots, and procurement teams to ensure timely equipment delivery
* Resolve queries or claims professionally, ensuring all paperwork is complete and up-to-date
* Use CRM systems such as Syrinx, Inspire, or similar
Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential.
You should have experience working in a high-volume calls/emails environment and may have held roles such as customer service advisor, coordinator, hire controller, rental manager, or similar.
Click the APPLY button now to be considered for this role or to find out more—we will be in contact!
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