Job Title: Operations Advisor Location: Chilwell, Nottingham (NG9) Salary: £24,570 Monthly Bonus Join our team as an Operations Advisor — the multi-skilled heartbeat of our operations function. In this role, you’ll be the go-to problem-solver, supporting different teams as business needs evolve. One day you might be booking appointments or responding to live web chats, and the next you could be handling a high volume of customer calls or managing key admin tasks. Variety is guaranteed. What you’ll be doing: Handling inbound calls from clients and customers (around 70 per day) Making follow-up calls and managing customer expectations with care Identifying and escalating priority cases Booking appointments and returning reports within agreed SLA timeframes Sending reports and updates to clients Contacting customers regarding instructed surveys Spotting opportunities for marginal gains and sharing them with your Line Manager Keeping accurate records, adhering to GDPR, and completing admin tasks promptly Benefits: Hybrid working model 28 days of annual leave (including bank holidays), increasing to 33 days with service 2 half days per year for ‘Me Time’ Critical Illness and Death in Service insurance Up to £15 per month towards gym/fitness Free lunch and drinks in the office Discounts on high street and online shopping Participation in our Reward & Recognition Programmes What success looks like: Achieving strong call quality scores through full ownership of calls and great service Completing admin and follow-up tasks on time Meeting or exceeding monthly targets to unlock bonus potential What we’re looking for: Excellent communication skills and a confident phone manner Ability to juggle multiple priorities in a fast-paced environment Strong attention to detail and accuracy in record keeping Proactive problem-solving and a customer-first mindset Previous call-handling or admin experience is an advantage, but full training will be provided If you thrive on variety, enjoy making customers feel valued, and want a role where your skills make a real difference every day, we’d love to hear from you. Working hours Monday - Thursday: Shifts between 9am - 6pm Friday: Rotational Shifts 1 in 5/6 Saturdays: 9am - 1pm Apply now and become an essential part of our operations