One Stop • 162 Rhuddlan Road • Apply by 28-Sep-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* I know my customers and serve them with passion and pride, providing great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training I have received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding my role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring I clock in and out at the start and end of my shift for accurate pay.
* Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to keep everyone safe and compliant with legal standards.
* If the store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a background check. If checks fail, the job offer will be withdrawn.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Most stores are open seven days a week from 7am to 10pm, offering a range of products and services including fresh and chilled foods, household essentials, and additional services like Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield, serving stores throughout England and Wales.
We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.
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