Overview
Visitor Experience Manager, WADDESDON MANOR. We are seeking an experienced Visitor Experience Manager to play a vital role in leading and shaping the visitor journey at Waddesdon Manor. You will be responsible for developing a culture of 'exceptional service, every time, for everyone,' and will act as an ambassador for our visitors across the property. You'll ensure that visitors needs and expectations are embedded at the heart of all operations.
Responsibilities
* Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests
* Ensure impeccable presentation standards aligned with brand guidelines
* Full compliance of operational policies and procedures
* Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
* Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
* Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
What you'll be a great fit
You are a highly motivated, dynamic, and experienced individual with a passion for heritage, culture, and visitor engagement. A strong leader who thrives in a fast-paced, public-facing environment, with the ability to inspire and influence others.
* Operational Leadership: minimum of 3 years' experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector
* Volunteer management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognise, and reward their contribution
* Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
* Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
* Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.
What We Can Offer You
* Waddesdon Discounts
* Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
* Annual Leave - 25 days annual leave per year plus 8 public holidays pro-rata. Increase to 28 days after 3 years, 30 days after 5 years, and 32 days after 10 years.
* Sick pay
* Pension - Employer matching up to 10% of basic salary
* Life Assurance
* Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling
* Enhanced Maternity and Paternity pay
How To Apply
Please submit a current CV and covering letter explaining how your experience and skills match those outlined in the job description. This role does not have a fixed closing date. Applications will be reviewed on a rolling basis, and we will shortlist and interview candidates as they are received. We encourage early applications. Please download the supporting document to see the full job description.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Advertising Services
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