At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our North London Division is looking to recruit a Maintenance / Customer Care Manager to join the Division’s Customer Care team. This role is for a 1 year fixed term position.
The Role
This role reports of the Division’s Managing Director.
Principal accountabilities of the role include:
1. Efficiently and effectively improve and be responsible for Customer Care within the Division
2. Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
3. Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
4. Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
5. Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
6. Ensure cost control is monitored for any works that are carried out
7. Attend NHBC Resolutions and bring learning/feedback back to the workplace
8. Act as the first point of call out on emergency situations from Safeguard
Experience, Qualifications and Skills
Experience
9. Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
10. Previous experience of managing, motivating and supporting a team of staff
Qualifications and Training
11. GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
12. Effective listening skills
13. Excellent planning and organisational skills
14. Good administration skills
15. Able to work to deadlines
16. Ability to work on own initiative
17. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
18. Excellent interpersonal skills, with the ability to communicate effectively at all levels
19. Committed to diversity and inclusion
The Role and Working Conditions
20. Willing to be flexible in respect to day to day duties and hours worked
21. Ability to travel to all development sites, including the divisional office
22. This role is for a 1 year fixed term position
In return we can offer you:
23. Competitive salary
24. Company Van
25. Competitive annual bonus
26. Contributory pension scheme
27. 25 days holiday, plus bank holidays
28. Access to discounts and benefits portal
29. ShareSave Scheme
30. Cycle to Work Scheme
31. Life assurance
32. Holiday Purchase Scheme
33. Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.