Overview
Join to apply for the Scheme Manager (Residential Live In) role at Edgy Design Studio - Goedgy.com.
Permanent, Full Time (37.5 hours)
Brook Court is a retirement living scheme consisting of 39 flats on the outskirts of Sutton, close to a thriving town centre with plenty of amenities. It is a private development for the over 55s and is managed by a Residential Scheme Manager. We are seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.
Responsibilities
* Assist the Regional Manager with day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.
* Carry out wellbeing checks and respond to changes in circumstances; identify and manage risk including safeguarding; take accountability for ensuring appropriate actions are taken and controls are in place to manage the risk.
* Engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them.
* Develop relationships with partner agencies that provide wellbeing opportunities; support customers to produce and access a programme of wellbeing and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
* Routinely carry out health & safety, fire safety and warden call system checks ensuring compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding.
Ideal Candidate / Qualifications
* Experience of working in a housing environment.
* Highly customer focused.
* Good IT skills, including the ability to use databases, tablets etc.
* Good numerical skills and the ability to support the monitoring of budgets.
* A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
* Ability to work collaboratively and communicate information clearly and effectively with others.
* Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
* Deliver excellent customer service, including response and resolution of customer feedback and complaints.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties, with an ambitious house-building programme. We are a Disability Confident Employer and are working towards Disability Confident Leader accreditation, and we are committed to being a Menopause Friendly employer.
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