The Client Liaison Manager role at Avery Healthcare in Cobham involves managing the sales and marketing processes in the home, ensuring effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base, and maximizing revenue. The role requires strong sales, marketing, and customer service skills to effectively liaise with clients and care influences.
Main duties of the job
As the Client Liaison Manager, your focus will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue. Other responsibilities include ensuring sales targets and deadlines are met, assisting with enquiries, managing the pipeline of potential members, and developing new contacts with care influences.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees, offering exceptional care across their growing network of over 100 homes. Avery is committed to supporting their teams and building a positive, inspiring environment where employees feel valued and empowered.
Job responsibilities
Package Description:
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way.
When you join us, you'll be making a positive impact on residents' lives every day your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.
We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager at Silvermere Care Home in Cobham. If this sounds like the place for you, we'd love to hear from you!
ABOUT THE ROLE
Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.
Other responsibilities will include:
* Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
* Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
* Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
* Developing new contacts and maintain regular and close contacts with all key care influences.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have a full UK and clean driving license
* Be able to negotiate with skill and expertise.
* Possess effective interpersonal skills and professional telephone manner.
* Be able to prioritise your own workload.
* Ideally have a background in a previous sales position.
ABOUT AVERY
At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
* A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
* To be successful in the Client Liaison Manager role, the ideal candidate must have a full UK and clean driving license, be able to negotiate with skill and expertise, possess effective interpersonal skills and a professional telephone manner, be able to prioritise their own workload, and ideally have a background in a previous sales position.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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