Vacancy NameTransformation Programme Lead Vacancy NoVN1273 Job TypePermanent LocationHatfield Job Details
Transformation Programme Lead
Contract type:Permanent
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours, Full Time
Level:Lead
Application Closing Date:Thursday 9th April 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
The Transformation team is responsible for planning, sequencing and executing a portfolio of exciting transformation projects across the business. The Transformation Programme Lead has overall responsibility for a portfolio of transformation projects, supporting the business to land key strategic priorities. The portfolio is broad in remit, ranging from developments to our customer proposition to complex cross-functional change programmes. They lead and are accountable for every stage of the project lifecycle, from concept development and business case, to design and implementation.
The role works closely with a wide range of teams from across Ocado Retail, Ocado Technology & Ocado Logistics, coordinating and driving activity across functions. A key part of the role is building strong relationships and managing stakeholders at every level of the business, including regular reporting to senior executives.
The Transformation Programme Lead will manage a small team of Transformation colleagues, who are expected to independently manage their own projects, and workstreams within larger programmes.
What you’ll do
1. Lead and manage a selection of transformation projects and programmes. Including planning, coordination, driving and influencing transformation activity across the business
2. Be responsible for reporting progress in a variety of senior leadership forums
3. Lead the solution of complex business problems associated to projects, partnering with Insights & subject matter experts, building consensus among a diverse group of senior leaders
4. Partner with Finance to create robust business cases for transformation projects and lead post-project reviews, including commercial modelling and own the value delivery of each project
5. Champion "the One Ocado Way" for managing projects to own end-to-end value delivery and ensure alignment with the Ocado Retail strategy
6. Build close working relationships across Ocado Retail, Ocado Technology and Ocado Logistics
7. Lead & support professional development of a small team
Who you are
Essential
8. Planning & Alignment: Able to structure and architect large scale transformation programmes, own and run multiple projects, developing and tracking against clear and realistic plans in line with the needs of the business
9. Financial Literacy: Understands and can manipulate the drivers underlying a project's payback (capex, benefits case, etc)
10. Stakeholder Management: Ability to build strong working relationships quickly and work cooperatively within a complex stakeholder environment with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities
11. Effective Communication: Able to clearly communicate across the organisation, to our partners, and to senior leadership, recognising individual styles and adapting accordingly. Ensuring stakeholders are well informed.
12. Consensus Building: Skilled at bringing groups with diverse viewpoints to a shared understanding of requirements and solutions
13. Curiosity & Agility: Enjoys learning new subject matters & comfortable stepping into projects outside existing domain knowledge
Very helpful to have, but not essential if you tick the above boxes
14. Full lifecycle experience: Experience in project management at every stage of the project lifecycle
15. Sector expertise: Experience in an online retail environment
16. Methodology: Theoretical understanding of project management methods and tools/project management qualifications (e.g., APM PMQ)
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome