1st Line Support Technician (MSP)
Chichester / Bognor Regis area (PO20)
£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression
Are you working within an MSP / IT support co. and now looking for the next step in your IT career?
We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team.
This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond.
You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression.
What you’ll be doing:
Acting as the first point of contact for clients via phone, email and helpdesk system
Troubleshooting and resolving 1st line technical issues remotely
Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues
Logging and managing tickets through to resolution in line with SLAs
Keeping clients updated with clear, friendly communication
Preparing and configuring laptops, desktops and new user setups
Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team
What we are looking for:
Previous experience working within an MSP / IT Support Services environment is ESSENTIAL
Strong customer service and communication skills
Good understanding of Windows desktop environments and Microsoft 365
Experience working with ticketing/helpdesk systems
A proactive attitude and genuine desire to learn and progress
Full UK driving licence preferred
What’s on offer:
£24,000 - £30,000 salary depending on experience
Hybrid / flexible working after training
9-day working fortnight
Paid training and IT certifications
Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams
Friendly, collaborative team culture
Exposure to a wide variety of technologies and clients
Long-term career opportunities within a growing MSP
This role would suit someone currently working in a 1st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today.
Integral Recruitment is acting as an employment agency regarding this vacancy