Part time | Flexible hours between 12pm - 8pm
Our client is currently looking for motivated and personable Telesales Executives to become a vital part of their Customer Operations Team at their Inverness office. You’ll play a key role in driving customer growth and satisfaction—engaging with both new prospects and existing customers to deliver exceptional service and value.
What you’ll be doing:
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Making outbound calls to potential customers generated through marketing and field sales
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Handling inbound sales enquiries with professionalism and urgency
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Understanding customer needs through effective questioning and recommending suitable packages
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Promoting Value Added Services (VAS) and upselling higher-value tariffs
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Managing contract renewals and encouraging customer referrals
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Using CRM tools to accurately track calls, manage leads, and maintain pipeline visibility
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Supporting the customer service team to ensure a smooth onboarding experience
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Handling objections confidently and professionally
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Ensuring every customer interaction meets our quality standards and reflects our brand positively
What we’re looking for:
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Previous experience in a customer-focused or telesales role
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Strong verbal communication and active listening skills
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A positive, adaptable attitude with a customer-first mindset
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Resilience and the ability to stay calm under pressure
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Confidence representing a brand and promoting its value
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Flexibility to work some evening shifts when required
If you are looking for part time work and the above sounds of interest please contact Lyndsey at Global Highland