Job Overview An opportunity has arisen to join a busy special care baby unit providing comprehensive administrative support to the nursing staff and doctors within the unit. We are looking to recruit a permanent member of staff for 16 hours per week. Main duties of the job We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team. You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care. You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality. Applicants must also have a good standard of education. Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing. The ability to speak Welsh is essential for this role. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac Person specification Qualifications Essential criteria English/Maths GCSE or equivalent Desirable criteria NVQ 2 in Administration NVQ in Customer Service ECDL Experience Essential criteria Working with the public Working in a busy environment Experience of Customer Service General experience of administration functions Desirable criteria Previous experience working within the health care sector Skills Essential criteria IT/Computer literate Effective communication skills Desirable criteria Experience of using WPAS Case note tracking RADIS BADGER NET Understanding of the importance of maintaining medical records Knowledge Essential Criteria Knowledge of data protection and patient confidentiality Desirable criteria Understanding of risk management and health and safety Personal Qualities Essential Criteria Ability to work without direct supervision Ability to prioritise workload Organised, punctual, reliable, self motivated To function efficiently under pressure and to meet deadlines. Confident Good telephone manner Team player Able to maintain confidentiality Friendly Flexible approach to work Other Relevant Requirements Essential criteria Welsh Speaking (minimum of level 3) Approachable and professional in dealing with people and able to deal with difficult/emotional situations