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A large and well-regarded secondary school in Birmingham is seeking a proactive and compassionate Attendance & Education Welfare Officer to join its pastoral and safeguarding team. This is a pivotal role within an inclusive 11–16 setting serving a diverse urban community, where strong attendance systems underpin academic progress and student wellbeing.
The school has made significant strides in raising standards and improving behaviour over recent years, with attendance identified as a key strategic priority. You will play a central role in continuing that positive trajectory.
The Role
As Attendance & Education Welfare Officer, you will take responsibility for monitoring, analysing and improving student attendance across the school. Working closely with Heads of Year, safeguarding leads and senior leadership, you will identify patterns of absence, coordinate interventions and build constructive relationships with families.
Your core responsibilities will include:
• Daily monitoring of attendance data using the school’s MIS system
• Conducting first-day absence calls and follow-up communications
• Organising and leading attendance meetings with parents and carers
• Liaising with external agencies where appropriate
• Coordinating home visits when necessary
• Maintaining accurate records to support safeguarding and statutory reporting
• Contributing to attendance panels and local authority processes
You will also play a preventative role, helping to promote a culture of high expectations and regular attendance across the school community.
The School Environment
This Birmingham secondary school educates over 1,000 students and benefits from a clear pastoral structure with dedicated Heads of Year and safeguarding teams. Leadership is visible and supportive, and there is a strong commitment to improving life chances for young people.
The school operates robust behaviour and attendance systems, and the administrative infrastructure is well established. You will join a professional and collaborative support team where your contribution will be both valued and visible.
About You
• Experience in attendance, welfare, safeguarding or pastoral roles (school experience preferred)
• Strong understanding of attendance legislation and local authority procedures
• Confident communicator able to build positive relationships with families
• Highly organised, with strong data-handling skills
• Resilient and solution-focused approach
Experience conducting home visits and working with external agencies would be advantageous.
What’s on Offer
• Competitive salary within a structured support staff scale
• Ongoing professional development opportunities
• Clear line management and supportive leadership
• Opportunity to make a tangible difference to student outcomes
• Stable and well-resourced school environment
This is a highly rewarding opportunity for a committed Attendance & Education Welfare professional who believes that consistent school attendance is the foundation for academic success and long-term opportunity.