Shepherd Neame is excited to be recruiting for an Apprentice Food and Beverage Team Member to join us.
After a period of closure for redevelopment, the pub is set to reopen in early September. We're looking for the right person to join us ahead of this and help bring our exciting reopening to life. The White Horse & Bower is a friendly local in the heart of London and close to the Houses of Parliament in Westminster. It is a short walk from Victoria Station, St James' Park and London’s famous Tate Britain so we have a very diverse customer base and a warm welcome together with great food and drink is on offer to all when you arrive.
Are you ready to kickstart your career in hospitality with one of Britain’s oldest and most loved brewers? Shepherd Neame is on the lookout for enthusiastic, people-focused individuals to join our newly launched Hospitality Academy as Apprentice Front of House Team Members. Whether you’re fresh out of school, changing careers, or simply passionate about great service, this is your chance to earn while you learn in a vibrant, fast-paced environment — all while gaining a nationally recognised qualification through our expert training partner, HIT Training. Take a look at the brochure on this link!
Qualification link via Skills England
What You’ll Be Doing:
1. Delivering warm, friendly and memorable service to our guests
2. Taking orders, serving food and drinks, and keeping the front of house running smoothly
3. Learning the ropes of hospitality operations from industry professionals
4. Working as part of a supportive team in one of our iconic pubs or hotels
5. Growing your confidence, communication and customer service skills
What You’ll Gain:
6. A structured apprenticeship programme with HIT Training
7. A nationally recognised hospitality qualification
8. Hands-on experience in a real working environment
9. Ongoing support and mentoring from experienced team members and managers
10. Opportunities to progress within Shepherd Neame after your apprenticeship, with further development
Who We’re Looking For:
11. A positive attitude and a genuine passion for hospitality
12. Great communication and teamwork skills
13. Willingness to learn and grow in a fast-paced setting
14. No previous experience required – just bring your enthusiasm!
WHATS IN IT FOR YOU?
15. Competitive hourly pay rate
16. A share of tips in addition to your hourly pay
17. Early wage withdrawal scheme
18. 25% discount on food and drink at Shepherd Neame Managed Houses
19. 25% discount on overnight Managed House Hotel bookings
20. Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
21. Sheps Hut discounts and special offers hub on 100's of high street shops and services
22. Access to a Workplace Mental Health Platform
23. Company pension plan
24. The opportunity to develop & move within our pubs, the Brewery & Support Office
25. Flexible working hours
26. Nationally recognised qualification
As part of the apprenticeship journey, Level 2 Food & Beverage Team Member apprentices will attend workshops, meet with their tutor, learn new skills and knowledge via their online portfolio and be supported by their manager and Apprenticeship Lead.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after. Apprentices will have a vocational trainer assigned to them and will meet with their manager for regular progress reviews.
What do we need from you?
27. The course Length is 8 - 12 months, plus up to 3 months for End Point Assessment
28. Bring your passion and love for customer service
29. You will need to attend training at the Hospitality Academy for your workshops
Am I Eligible? If you can answer yes to the below you are eligible!
30. Starting a career in hospitality or up skilling yourself at entry level positions in the work place
31. You have to be aged 16 years or over
What are my next steps once I complete my apprenticeship?
Once you have successfully completed this level 2 apprenticeship, this may progress into a supervisor or team leader role. Hospitality Supervisor Level 3 would be the most suitable apprenticeship course progression alongside our internal career pathway program.
WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
32. Working Together
33. Pride and Passion
34. Authenticity
35. Sheps Spirit