Prosthetic Receptionist/Administrative Support
* To work as part of the multidisciplinary team at the Thornberry Centre, to assist the clinical team in all aspects of patient care and provide day to day administrative services to support the clinical staff, ensuring a patient orientated service is provided. The clinical team consists of a Consultant in Rehabilitation Medicine, Physiotherapist, Prosthetists and Specialist Nurse.
* To work as a highly motivated team member taking responsibility for all associated clinical and organisational tasks as defined by the job description
* The Prosthetic Service provides services for the population of Plymouth, South and West Devon, Cornwall and the Isles of Scilly
Main duties of the job
Todeliver an effective and competent level of administrative support andconsistently deliver a client focused service which promotes good customerservice and effective working relationships.
Tobe responsible for providing daily administrative support in the allocatedservice area ensuring business priorities are met for example: maintainingrecords, minute taking, data inputting and reception duties.
Workingproactively to support team.
The job description and person specification are an outline of thetasks, responsibilities and outcomes required of the role. The job holder willneed to be flexible to carry out any other duties as may be reasonably requiredby their line manager.
This role may not be eligible for sponsorship under the Skilled Workerroute; please refer to the Direct Gov website for more information with regardsto eligibility.
Please note that Livewell may close the job advertisement earlier thanthe specified deadline if a high number of applications are submitted.Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a7 day service.
About us
Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.
We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.
We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Provide support to customer and visitor reception areas, actingas the first point of enquiry and sign posting individual to relevantinformation / service.
Promote the image of the department, checking that notices andleaflets are up to date & well presented.
Ensurethat all complaints, compliments, concerns, comments and suggestions areappropriately recorded, and where possible resolved within level of role orescalated appropriately.
Respond to telephone, email and written queries on behalf of theservice area including call handling where appropriate as agreed with linemanager.
Arrange appointments, meetings and events on behalf of theservice, making bookings where necessary and ensuring all equipment anddocumentation is available, in conjunction with line manager where required
To produce informal minutes as anaccurate record of meetings, transcribing and distributing as directed
To maintain accurate and timely electronic and hard copy information usingorganisational systems as directed and in line with policies. Supporting operational staff to accessmanagement information; electronic and hard copy.
Collectdata to enable managers to monitor budgets andperformance in relation to business support function with support of linemanager.
Collectand prepare information for service area users withsupport of line manager.
Maximise the use of electronic systems to enable effectivemanagement of the service area such as Microsoft Office and patient recordsystems.
Be compliant with the Data Protection and record managementpolicies and procedures with particular reference to confidentiality andsafeguarding issues.
Be proactive and contribute ideas for improvement in the way theservice is delivered.
Able to work on own initiative, prioritising work within definedpolicies and procedures to set timescales.
Ensure that all office support services e.g. post, filing andphoto copying are delivered in a timely manner.
Demonstrate own activities to new or less experienced employees.
To process and pass for payment all relevant invoices in atimely manner in accordance with business process, with support of linemanager
To support the line manager with banking and remittance service(including petty cash).
Monitor stock e.g. stationery and order supplies as directed andreport to Line Manager low levels.
Undertake research and development as directed
Togenerate and print letters to patients, therapists and GPs as required.
Toensure as part of the team that all answering machine messages are actionedby a member of the team or by routing to department.
Tobe responsible for recording accurate, legible and full written/electronicpatient records particularly the recording of telephone conversations andletters in accordance with current local and national guidelines.
Toaccurately enter data into the service patient administration system toensure accurate and comprehensive patient records.
Tobe flexible with your working skills and carry out a range of administrativeduties in support of the services on an everyday basis to meet the currentdemands of the services, as required by the Prosthetic Admin Team Lead,liaising with colleagues as appropriate.
Toactively participate in development in own area by suggesting and commentingon proposed changes and recommending procedural changes as required, ensuringimplementation of policies for own area.
Toactively contribute to the development of Prosthetic administration andoffice procedures encouraging maximum efficiency and accuracy.
Tobe aware of developments within the service, passing information asappropriate on to patients and other enquirers.
Tocollate and input data relating to Friends and Family Questionnaire.
Tocarry out any other duties as required by the service, commensurate with thelevel/grade of the post.
Person Specification
Qualifications
* Educated to NVQ 2 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience
* Good general education to GCSE level or equivalent
* Intermediate word processing, MS Office word and excel
* Good understanding of confidentiality
* Computer/Word processing qualifications i.e. RSA2/3 or equivalent
* European Computer Driving License (ECDL) or equivalent knowledge
* Knowledge of patient administration system
* Understanding of Data Protection legislation
Skills & Abilities
* Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
* Ability to prioritise own workload
* Ability to work effectively as part of a team.
* Able to use own initiative and to know limitations of own role and knowledge
* Organised, efficient and accurate
* Flexible and adaptable willing to learn new skills
Experience
* Experience of working in an administrative environment using computerised data systems.
* Experience of team working
* Experience of working in a health or social care office environment.
Personal Attributes
* Helpful, calm and polite manner
* Empathy and patience with elderly and disabled people
* Effective team and lone working
* Enthusiastic, trustworthy and reliable
* Highly motivated
* Adaptable/Flexible Approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Part-time,Job share,Flexible working
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