JOB DESCRIPTION
Are you a natural leader who thrives in a fast-paced environment and enjoys making a real difference?
We’re looking for a Collections Team Manager to join our NHS Shared Business Services (NHS SBS) team. This is a fantastic opportunity to lead a high-performing collections team within a collaborative, supportive, and continuously evolving environment. NHS SBS is a joint venture between Sopra Steria and the NHS, delivering essential business support services across Finance & Accounting, Employment Services, Procurement, IT, and Consultancy.
You’ll be based in our modern Leeds, with hybrid working arrangements — typically one day a week in the office on a Monday, plus ad hoc days as and when needed. There will also be a period of in-office training to help you settle in and succeed!
We want you to fulfil your potential, while you’re supported, encouraged, inspired and empowered. After all, your success starts with your wellbeing. Like the rest of the Sopra Steria Group, to say thank you for your efforts, we offer a range of benefits, including a pension, extra annual leave, healthcare, gym membership, dental cover and much more.
What you'll be doing:
* Leading a team of up to 13 Collections and Recovery Specialists, ensuring performance targets and service metrics are consistently met.
* Managing day-to-day operations including work volume control logs, team delegation, and issue resolution.
* Supporting team development through coaching, 1-1s, and succession planning.
* Collaborating with other business areas, especially Employment Services, to resolve salary overpayment cases.
* Driving continuous improvement by developing tools and processes that enhance team efficiency.
* Representing NHS SBS professionally in occasional client-facing scenarios and internal leadership forums.
What you’ll bring:
* Proven leadership experience in a collection or accounts receivable environment.
* Strong people management and motivational skills.
* Excellent communication skills with the ability to adapt your style to different audiences.
* Analytical attitude with confidence working with data and reporting tools.
* Ability to balance multiple workflows and delegate effectively.
* A proactive, organised, and solutions-focused approach.
It would be great if you had:
* Experience working as a collector — understanding the role from the ground up.
* Familiarity with Excel, Microsoft Teams, and data analysis tools.
* Experience working in a public sector or a regulated environment.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: Up to £34,000 dependent on experience and training needs.
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?