Age UK Lancashire are looking for an Administration Assistant to provide vital support to our Living Well Support Service. Nobody wants to stay in hospital for longer than they need to, and the pressure on the NHS to discharge patients as soon as they are medically fit is considerable. Providing essential support to patients over the age of 18 who are both at risk of admission and have been discharged from hospital, the Living Well Support Service:
Responsibilities
* Take patients home directly from the hospital and settle them back at home.
* Provide continued support for up to 6 weeks, supporting people to remain independent.
* Provide support to those individuals who are at risk of admission.
* Work based at Padiham Town Hall with some expectation of travel to Royal Blackburn or Burnley General Hospital sites; support the team with data management and day‑to‑day administration, including contributing to the preparation of monthly and quarterly reports.
Qualifications
* Excellent communication skills, both written and verbal.
* Strong organisational skills and administrative role experience.
* Ability to manage and prioritise multiple tasks to meet deadlines with a flexible approach.
* Proficient in IT tools including the use of Microsoft Office and CRM systems.
* Attention to detail, especially when handling sensitive information and service/customer records.
* Excellent interpersonal skills and the ability to build relationships internally and externally.
* Problem‑solving skills and the ability to suggest creative solutions to challenges.
* Able to work within a team, take direction from others and collaborate effectively.
* Experience of data collection and maintaining accurate records.
* A positive approach and a genuine interest in supporting older people and understanding their needs.
Benefits
* Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role.
* Access to Employee Assistance Programme.
* Workplace Pension scheme.
* Paid annual leave.
* Staff discount card for hundreds of High Street shops and online services.
* Travel expenses paid for all journeys required for work, excluding travel from home to base.
* Hospital metered parking will also be paid for costs incurred carrying out your role.
* DBS: This post is eligible for a basic DBS check and all the associated costs will be met by the employee. The cost for the DBS is £21.50 plus an additional admin fee of £5.40 totalling £26.90. This amount will be deducted from an employee's first salary with Age UK Lancashire.
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