Site Reliability Engineering Specialist (Snowhill, Birmingham, United Kingdom)
Location: Ipswich, Birmingham or London
Why this job matters
The purpose of this role is to be a subject matter expert within the network engineering domain, accountable for the introduction of major end-to-end technology introduction and final line fault resolution. You will take the lead on complex and high impact fault resolution across multiple platforms and services. You will also be responsible for promoting a culture of continuous improvement within a team of engineering professionals, contributing to recruiment and the resource strategy.
What you’ll be doing
* The role uses in-depth technical knowledge and operational understanding to identify and deliver improvements in service availability through end to end business ownership.
* You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.
* You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best
* As part of this role, you’ll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments.
* Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
* Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.
* Propose and implement innovations for continuous improvement within professional services
* Integration: Collaborate with design & platform teams and support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines.
* Application Monitoring: Configure and maintain monitoring solutions such as ELK stack, Prometheus and Kafka to ensure the health and performance of our systems.
* Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed network platforms managed by Professional Services.
* Technical Acumen: Apply your understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure.
* Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
Skills You'll Need To Succeed
* You will be fully conversant and comply with Change Management processes and the supporting governance.
* You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
* You will have extensive experience of network technologies and protocols within your native domain.
* You will have a strong understanding of the E2E service journeys.
* You will be able to adapt to emerging and evolving technologies, in line with the Technology Career Map.
* You will have the ability to work in a high-pressure environment.
* Self-driven attitude towards learning new skills and aiding the development of others.
* OS Administration: Strong system administration skills, across an array of orperating systems such as linux, windows etc. with a focus on performance optimisation, security, and automation.
* Cloud Computing: Strong understanding cloud computing and best practices.
* Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible, as well as a familiarity with CI/CD orchestration.
Experience you'll have
* Incident response to resolution.
* You've advocated and applied technology where it has not been used previously.
* You've delivered results when the deliverables were unclear.
* You have worked in a high pressured operational environment
* Experince with IP networks, with a strong understanding of various TCP/IP protocols.
* Expertise in CI/CD pipelines and associated tools (e.g. GitLab CI).
* Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.
* Experience with Linux system administration to a high standard with a focus on performance optimisation, security, and automation.
* Experience maintaining and deploying cloud computing infrastructure.
* Strong experience developing workflow automation using programming languages such as Python or Ansible.
* Experience in completing high impact changes in a live network and system environment.
* Experience in learning new technologies and driving the development of others.
Benefits
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.
1. Tailored training and development opportunities to continue to build your career
2. 10% on target bonus
3. 25 days’ annual leave (not including