Patient Experience Ambassador – Full Time (40 hours per week)Salary: £34,000 per annumLocations: Colchester Hospital, Ipswich Hospital, Aldeburgh, Felixstowe, Harwich, and Bluebird Lodge (Ipswich)Contract:Permanent | 40 hours per weekAbout the RoleAre you passionate about improving patient care and driving service excellence?We're seeking a dedicated and empathetic Patient Experience Ambassador to join our Sodexo Healthcare team, supporting our sites across Colchester Hospital, Ipswich Hospital, Aldeburgh, Felixstowe, Harwich, and Bluebird Lodge (Ipswich).As the voice of the patient and the face of Sodexo, you'll act as the vital link between patients, staff, and management — ensuring every service user receives the highest standard of care and support. Your role will focus on capturing, analysing, and interpreting patient feedback to drive continuous improvement across all service areas.What You'll DoBe a visible presence across wards and departments, gathering feedback from patients, visitors, and staff through face-to-face interaction and digital tools.Review and analyse patient feedback and data to identify trends and develop improvement plans.Collaborate with Sodexo and NHS Trust colleagues to deliver enhanced patient experience outcomes.Provide regular reports on key performance indicators (KPIs) and share insights to drive continuous improvement.Support the CARES programme, promoting positive staff behaviours and a culture of care and respect.Attend multidisciplinary meetings and share feedback insights with clinical and operational leaders.Maintain confidentiality and professionalism at all times, especially when handling sensitive feedback or engaging with patients facing challenges such as language barriers or disabilities.What We're Looking ForA passion for exceptional patient care and service quality.Excellent communication, listening, and interpersonal skills with empathy and professionalism.Confidence to engage and influence at all levels — from patients to senior leaders.Strong analytical skills with the ability to interpret data and turn insights into action.Experience working in a complex, people-focused service environment (healthcare experience desirable).Proficiency in Microsoft Excel, Word, Outlook, and Teams.A proactive, solutions-focused approach and the ability to handle constructive feedback with sensitivity.What We OfferCompetitive salary of £34,000 per annum40 hours per weekacross multiple hospital sitesOpportunities for professional development and progressionA supportive, values-driven culture where your voice truly mattersThe chance to make a real impact on patient experience and service qualityWhy Join Us?Working at Sodexo isn't just a job — it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:Mental health and wellbeing resourcesEmployee Assistance Programme (including financial/legal advice & personal support)Free health & wellbeing app with 24/7 virtual GP accessDiscounts on high street brands for you and your familySalary finance tools and financial wellbeing resourcesRetirement savings plan and life insuranceFull training and protective uniform provided.Opportunities to gain experience through learning and development.Cycle to Work scheme & volunteering opportunities.Flexible working and a dynamic team environmentCompetitive payReady to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.We may close this advert early if we receive a high number of applications — so don't wait!About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Clickhereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.