We are recruiting on behalf of our 5* boutique hotel client.
Their core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.
Your Passion
1. Supervises overall activities in the department.
2. Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
3. Keeps knowledge/information of any change in resort policy and procedure and enforce them.
4. Ensures good communication and cooperation between front office department and other departments.
5. Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
6. Controls expenses of front office department.
7. Maintains a personalized service standard of the reception by constant training and motivation of the team members.
8. Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.