:We’re looking for a Business Systems Analyst who can act as the bridge between our service teams and Digital Services. In this role, you’ll help us design and improve the digital systems our colleagues and residents rely on
.In this role you’ll work closely with teams across the organisation to understand their needs, map current processes, and translate requirements into clear, testable system changes. You’ll support system design and configuration, run workshops, coordinate user acceptance testing, and make sure new solutions are successfully adopted
.You’ll also help us choose the right digital tools, work with suppliers, maintain high‑quality documentation, and champion simple, effective digital solutions that improve customer experience and make day‑to‑day work easier
.We’re looking for someone who is analytical, a great communicator, confident working with stakeholders, experienced in digital systems or housing systems, and skilled at turning complex problems into practical solutions. If you enjoy improving processes, engaging people, and delivering meaningful digital change, this is a great opportunity to make a big impact
.
Specifically, in the role you wil
* l:System Analysis: Partner with service managers and stakeholders to understand objectives, problems and opportunities; elicit and manage business systems, functional systems and non‑functional system requirement
* s.System Analysis: Map current system and future system state processes, identify waste and risks, and design lean, customer‑centred improvements aligned to KPIs and regulatory standard
* s.Options Appraisals: Accountable and leading on for undertake structured reviews and evaluations of business systems, software platforms and IT infrastructure. Writing clearly to understand how systems supports business needs, identify strengths and weaknesses and recommend improvement
* s.Workshops: Lead and facilitate requirements gathering workshops including various different stakeholders across the breadth of the organisatio
* n.Requirements Management: Translate business requirements into epics, features and user stories; support backlog refinement and acceptance criteria technical team
* s.Solution Discovery: Support solution discovery and selection; contribute to configuration of enterprise platforms and low‑code tools where appropriat
* e.Testing management: Plan and coordinate testing (including UAT), prepare test scripts, trace requirements to tests and defects, and verify readiness for go‑liv
* e.Documentation and Training: Design, develop and maintain documentation for digital solutions. You will also be required to provide training to other colleagues around the busines
* s.Documentation and Knowledge Transfer: Prepare high‑quality documentation: process maps, procedures, operating guides and training materials; facilitate knowledge transfer and training session
* s.Supplier Management: Work with 3rd parties to support and maintain current platforms, this will involve supplier meetings and management. Undertake product evaluations and liaising with vendors to ensure Hedyn is utilising current software to its fulles
* t.Data Management: Collaborate with data and performance colleagues to define measures, track benefits and provide insight that informs decision‑makin
* g.Digital engagement: Champion digital engagement to improve customer satisfaction, reduce the cost of transactions, enhance efficiency and reduce ris
* k.Project Management and strategic planning: Overseeing the planning, execution, and delivery of digital projects. This includes defining project scope, setting timelines, managing resources, and ensuring that projects are completed on time and within budge
* t.Strategic Planning: Plan with key stakeholders to scope system implementation and upgrade projects and allocate appropriate resource
* s.Stakeholder Communication: Accountable and lead as a liaison between Digital Services and other stakeholders,, colleagues, customers, business units, and external vendors. Effective communication is essential to ensure that support services align with business needs and expectation
* s.Continuous Improvement: Continuously scan for best practice and emerging technologies; share learning and coach teams to improve capability and ways of workin
* g.Personal Development: Ensure that personal technical skills development and maintain an external perspective on how technology is being used by other organisation
* s.Supplier Management: Work with 3rd parties to support and maintain current platforms, this will involve supplier meetings and management. Undertake product evaluations and liaising with vendors to ensure Hedyn is utilising current software to its fulles
* t.Carry out any other duties as directed by your line manager in furtherance of the organisation and individual objectives and policie
s.
(Please refer to the attached role profile for more informatio
n.)
For further information about the role, please contact recruitment@hedyn.w
ess: We require an application form to be completed for every
r
ole.-We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct applica
t
kage:We believe Hedyn is a great place to work and it’s important to us that our people feel the same
way.As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full poten
tial.Enhanced Pension Sc
heme:We offer an attractive pension scheme with generous employer contribut
ions.Enhanced Annual L
eave:You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ ser
vice.Agile Working Policy (dependent on r
ole):Hedyn work with the philosophy that ‘work is something you do rather than somewhere you
go.’Health and Wellb
eing:We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adop
tion.Develop
ment:We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and develop
ment.We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your applica
tion.If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from
you.
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