IT Support Engineer
Location: London (Mayfair) 5 days onsite
Salary: £35,000
About the Business
The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.
The Role
You’ll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.
Key Responsibilities
* Troubleshoot Microsoft 365 applications, Windows OS and core business systems
* Support Bloomberg terminals and IPC Unigy dealerboards
* Assist with Cisco Meraki network monitoring and AnyConnect VPN support
* Manage users, email and file services across Azure, SharePoint and OneDrive
* Support onboarding/offboarding, hardware provisioning and asset management
* Use remote support tools such as ScreenConnect / ConnectWise
* Maintain documentation and contribute to continuous improvement initiatives
What We’re Looking For
* 1+ years experience within an IT support tole
* Familiarity with Windows 10/11, Microsoft 365, and Active Directory/Azure AD
* Strong troubleshooting skills and a logical approach to problem-solving
* Great communication and customer-facing support skills
* A proactive attitude and willingness to learn in a small team environment
Tech Stack / Tools
* Microsoft 365 (Azure, SharePoint, OneDrive)
* Cisco Meraki & AnyConnect
* Yealink / Yay.com VoIP
* ScreenConnect / ConnectWise
* Windows 10/11 and general networking / comms equipment
Why Join?
* Hands-on exposure to a live trading environment
* Work in a trusted role supporting front-office users
* Learn from experienced IT professionals with genuine career development
* Central London location and collaborative culture
* Competitive salary and discretionary annual bonus