Group CX Manager Leger Shearings Group | Management Appointment Shape the customer experience agenda of a multi brand travel business at a pivotal moment of transformation and growth. Leger Shearings Group is seeking an experienced and commercially astute Customer Experience leader to join our management team in a role with genuine influence, visibility and scope. This is a rare opportunity to define, embed and lead a group‑wide CX strategy within a well‑established organisation with strong heritage brands and ambitious growth plans. This is not a role for a CX custodian. We are looking for a change leader—someone who has successfully built CX capability from a low maturity baseline, elevated customer thinking at all levels of the business, and hard wired customer outcomes into how a business operates, measures success and makes decisions. The Opportunity: As Group Customer Experience Manager, you will own end‑to‑end customer experience across all brands and touchpoints, from first interaction through post tour advocacy. You will: Set the vision, standards and governance for customer experience across the Group Lead a cultural transformation, embedding customer‑first thinking into strategy, operations, metrics and behaviours Translate customer insight into commercially impactful change—improving loyalty, retention, reputation and lifetime value Act as the voice of the customer at...