Customer Service Representative £27,000 + Quarterly Bonus Location: Bury St Edmunds | Monday to Friday | Permanent Role Salary: £27,000 + Quarterly Sales-Related Bonus A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships. The Role As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team. Key Responsibilities •Respond promptly and professionally to customer enquiries via phone, email, and other channels. •Resolve customer issues with empathy and efficiency. •Accurately process orders, forms, and requests. •Maintain detailed records of customer interactions and transactions. •Work closely with internal teams to meet customer needs. •Provide insights and feedback to improve service processes. •Stay up to date on product knowledge and company offerings. Ideal Candidate •Previous experience in customer service, order handling, or support rol...