Airinmar is recruiting a Customer Account Administrator based at its head offices in Finchampstead in the UK.
Airinmar specialises in the management of aircraft component repairs and aircraft warranty management for airlines, manufacturers and MROs throughout the world by using its industry experience, knowledge and expertise to provide engineering, supply chain and business solutions that reduce the operating costs of its customers.
As a Customer Account Administrator, the successful candidate will be reporting to the Customer Support Team Leader and the role activities will include:
* Support the Customer Support Managers in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner.
* Accurate and timely processing of incoming Supplier Quotations in-line with Customer KPIs.
* Update and maintain Inbound and Outbound AWB information ensuring all information is complete and accurate.
* Support the Customer Support Managers in the processing of Customer RO Data, Status Lists and Customer Queries in line with Customer KPIs.
* Support the control and management of the Customer Mailbox - responding to all to all Customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer's evolving needs.
Candidates should either have relevant work experience in an Administrative or Customer Service role. Experience in the aviation industry is desirable but not a pre-requisite.
Candidates are expected to have strong administrative skills together with practical problem solving skills and the ability to make decisions when required or appropriate.
Candidates must also be able to prove their right to work in the UK.
Please send your CV with a covering message to:
Mrs Debbie Goodman
Airinmar Limited
Hogwood Industrial Estate, Finchampstead, Berkshire RG40 4QQ
NO AGENCIES PLEASE
Job Types: Full-time, Permanent
Benefits:
* Company pension
* On-site parking
* Referral programme
Work authorisation:
* United Kingdom (required)
Work Location: In person