A new exciting Permanent Customer Service Specialist Position in Leeds! To work for a reputable organisation within the Energy Industry! About Our Client Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team. This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development! Immediate interview please apply now! Job Description As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer. You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management. The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems. The Successful Applicant Previous customer service experience and working within an offshore department desirable An excellent problem solver Excellent communication skills and a confident telephone manner Able to multi task and work in a fast paced environment Passionate about delivering the best experience and looking at ways to improve the customer journey A keen eye for detail and good organisation An excellent team player What's on Offer Salary of £28085 reputable organisation within the energy sector full training provided superb progression and development opportunities easily accessible location free parking excellent benefits exciting time to join the business excellent offices and facilities no shift patterns or weekends great team and culture immediate interview and start available Contact Emma Gillard Quote job ref JN-082025-6813106 Phone number 44 113 243 7726