Job Description
Service Manager – Active Together
Active Together, Cherry Tree Court, Hull
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Service Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research.
Supporting the Head of Active Together, as our Services Manager – Active Together Hull your role will be to establish, implement, manage, and support the continuing improvement of the prehabilitation and rehabilitation service for cancer patients at the newly developed Active Together centre in Hull. Acting as the non-clinical lead, the role ensures the service is safe, effective, and aligned with the Active Together service design while delivering value for money for the charity.
In addition to overseeing service delivery, the post holder will be responsible for managing the facility itself, including offices, consultation rooms, and three gym studio spaces. The role provides line management of the Service Administrator and supporting the Lead Fitness Instructor, ensuring efficient operational support for the service. Additionally, the post holder will organise and manage the onboarding process for new Yorkshire Cancer Research colleagues, ensuring a smooth transition into the service.
The role involves close collaboration with Hull University Teaching Hospitals (HUTH) clinical staff, working alongside the Service Clinical Lead to ensure an integrated approach to prehabilitation and rehabilitation for cancer patients.
Specifically, you will:
Leadership & Service Management
· Oversee the launch and ongoing management of the Active Together prehabilitation and rehabilitation service in Hull, ensuring smooth implementation and continuous improvement.
· Work closely with HUTH clinical staff, fostering strong collaborative relationships to ensure effective patient pathways.
· Partner with the Service Clinical Lead to maintain alignment between clinical and non-clinical aspects of the service.
· Lead collaborative working across the service delivery team, maximising colleagues' skills, ensuring clear direction, and maintaining high-quality processes.
· Collaborate with the Digital Teams at Yorkshire Cancer Research and at HUTH to manage and develop IT systems that support the safe and effective delivery, monitoring and evaluation of the service, including telephony, hardware, and software.
Line Management & Administrative Leadership
· Provide line management of the Service Administrator and any other administrative support colleagues, ensuring clarity in responsibilities and professional growth.
· Conduct regular one-to-one meetings, set clear objectives, and support colleagues in achieving their goals.
· Ensure efficient administrative support, covering scheduling, patient coordination, and facility management.
· Promote a positive and collaborative working culture within the administrative team and broader colleagues working in the service for Yorkshire Cancer Research and HUTH.
· Ensure that all charity policies, standards and operating procedures are communicated effectively to all members of your team and are maintained and followed consistently.
Onboarding & colleagues Integration
· Ensure that all equipment is available to be able to operate the Active Together Hull Service environment
· Working closely with HR to organise and manage the onboarding process for new Yorkshire Cancer Research colleagues, ensuring a seamless transition into the service.
· Provide structured induction, ensuring new colleagues understand the service model, policies, and operational procedures.
Evidence, Research, and Development
· Oversee data generation to support service evaluation and research.
· Ensure all service-related data is accurate and submitted in a timely manner.
· Gather patient experience insights in Hull through PPI work, patient satisfaction questionnaires, and qualitative evaluations, feeding into service improvement initiatives.
Facility Management
· Oversee day-to-day operations of the Active Together Centre, ensuring optimal use of offices, consultation rooms, and gym spaces.
· Ensure facility safety, compliance, and upkeep, liaising with building management as needed.
· Manage procurement and maintenance of essential equipment and resources to support service delivery.
· Lead on the management of contractors and service providers (including but not limited to, shredding, printing, office greenery).
Other duties
· Provide cover as required across the team to cover annual leave, sickness absence and training
· Be trained as a First Aider and Fire Marshal and manage the rota for First Aid and Fire Marshal cover
About You
To be considered for this role, you will need:
· To have comprehensive professional experience.
· To have previously proactively worked to advance skills through continued professional development relevant to the role and level.
· To have experience of leading a team.
· To have experience of developing and streamlining operational and administrative processes and procedures.
· To have experience of working in a role where organisational skills are essential and there is a requirement to work autonomously and as part of various teams across an organisation.
· The ability to be both, reactive, when required, and strong ability to plan.
· To be able to follow procedures in emergencies be proactive, with the ability to react to evolving situations positively and calmly.
· The willingness to travel across the Yorkshire Region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 July 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.