Overview
The Group Client Relationship Executive will play a pivotal role in building and maintaining effective relationships with Ford & Stanley Talent Services Group customers. The role liaises between key client contacts and internal service delivery heads to manage expectations and deliver on the company’s sales promise.
Responsibilities
* Develop a clear understanding of each Ford & Stanley service line and communicate their value to clients.
* Launch new client relationships with defined Service Level Agreements (SLAs) and revisit legacy SLAs to address any gaps.
* Conduct company discoveries and act as the conduit to internal recruitment teams to gain full understanding of clients.
* Facilitate communication between clients and service delivery teams to resolve misunderstandings or deltas.
* Plan and execute group strategy for each client using strategic client development methodology.
* Build trust internally and externally to ensure smooth service delivery, resolve deltas, realise commercial opportunities and maintain high NPS ratings.
First 12 Months
* Understand all four business areas and articulate their value.
* Build rapport with colleagues and clients.
* Become fully conversant with company systems, particularly Bluesheet / Goldsheet methodology.
* Develop strategic plans and fulfill deliverables to grow the client base, increase spend, and improve vacancy conversion rates.
Qualifications
Essential Hard Skills
* Experience growing and expanding client relationships and commercial opportunities.
* B2B background in consultancy services or solutions environment.
* Degree educated.
* Commute to Derby HQ; driving licence (car allowance provided).
Essential Soft Skills
* Engaging, confident communicator able to build rapport.
* Proactive, energetic, problem‑solver.
* High drive, self‑motivation, and strong commercial focus.
* Exceptional negotiator with high emotional intelligence.
Salary and Benefits
* Salary banding: Low £40k – Mid £45k – Top £50k.
* Uncapped commission scheme.
* Pension: 4% employer / 5% employee (opt‑in/out).
* Holidays: 25 + 8 bank holidays, extended Christmas break, sell‑holidays (max 5).
* Life assurance: 4× annual salary.
* Health & wellness: free dental, eyecare, gym discounts, massages.
* 32 hours of confidential mental fitness & performance coaching per year.
* Company away days fully expensed (half year).
* Fully expensed iPhone, laptop and connectivity.
* Sickness: after probation – 10 days full pay, 10 days half pay.
Working Arrangements & Location
The position is based at Ford & Stanley Head Offices, Pride Park, Derby. Core business hours are 8:30 am – 5:30 pm Monday‑Thursday, 8:30 am – 4:30 pm Friday. Home working days are supported where needed.
Equal Opportunity Statement
Ford & Stanley Talent Services Group Ltd is a Disability Confident employer committed to equal opportunities for all job seekers. We treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnicity, religion, belief or political beliefs. We require all staff to respect and act in accordance with this policy.
#J-18808-Ljbffr