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Second Line Support Engineer, Veeqo, Swansea
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Client:
Veeqo Limited - L69
Location:
Swansea
Job Category:
-
EU work permit required:
Yes
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Job Reference:
2a9135f41917
Job Views:
11
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Key job responsibilities:
* Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
* Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem to facilitate timely resolution.
* Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
About the team:
Veeqo is Amazon’s free shipping and inventory management software, allowing Amazon sellers to manage orders across various ecommerce websites and marketplaces, and purchase shipping labels at the lowest commercial rates from major carriers.
We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We approach every task with passion, regardless of scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dog-friendly!). We also organize monthly social events to foster team bonding and casual interaction.
Here is an article and a video that give more insight into Veeqo:
BASIC QUALIFICATIONS
* Experience in technical support or software development
* Exceptional problem-solving skills, with the ability to quickly understand issues and leverage available tools to diagnose and resolve problems
PREFERRED QUALIFICATIONS
* Bachelor's degree in computer science or equivalent
* Experience with programming/scripting languages such as Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP
* Previous experience working in a Support Desk environment with related software and processes is advantageous
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