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Ignite provides business development and client relationship services to partners in the legal sector.
Joining our dynamic team in Lancaster as a Client Services Adviser, you will be crucial in generating new clients and managing relationships within our thriving contact centre.
What You Bring:
- A positive outlook on life, empathy, and the ability to handle challenges.
- Exceptional interpersonal skills to build rapport with customers.
- Previous B2B experience with a proven track record of success in a similar role.
- A self-starter mentality and a strong team player with excellent organizational skills.
- The ability to communicate complex solutions clearly and understandably.
- Confidence to proactively reach out to qualified leads via phone calls.
Your Role:
As a Client Services Adviser, you will be based in our Lancaster office, where comprehensive training and ongoing support will be provided.
Your primary responsibilities will include:
- Receiving inbound and making outbound calls.
- Explaining our services to potential clients.
- Determining whether clients have a case.
- Securing permission for us to act on their behalf.
- Collecting and organizing all necessary documentation to create a Packaged Case.
- Collaborating with the wider team to ensure smooth processes.
- Meeting and exceeding performance KPIs.
- Professionally communicating the process to clients.
- Representing our and our partners and #x27; businesses effectively.
What We Offer:
- Basic salary up to £22,000.
- Fantastic, uncapped commission structure with a realistic OTE of approximately £30,000.
- A supportive team environment with room for growth; we aim to expand our team from 6 to a maximum of 10 members.
- Reporting to the Call Centre Manager.
- Working hours: Monday - Friday, 9am - 5pm, with the flexibility of working 1 day from home.
About Ignite Group Services:
Ignite Group Services is committed to revolutionizing the legal sector by embracing innovation and a unique approach. With over 80 team members across three locations - Lancaster, St Helens, and Manchester - and strategic partnerships across the UK, we are poised for rapid growth. We serve a diverse client base and are expanding into the financial sector.
Our group of companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded by private equity and offer ample opportunities for professional development, including CPD and professional qualifications. Join us to advance your career in a dynamic and evolving environment without being pigeonholed.
Apply Now:
If you are enthusiastic about joining a forward-thinking team in the legal sector and have the skills to make a significant impact, we encourage you to apply. Ignite Group Services offers a generous benefits package, competitive remuneration, and the chance to be part of a growing success story.
Don and #x27;t miss this opportunity to ignite your career!
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