Aspinal of London are searching for a Production & Quality Coordinator to join the team in Fernhurst, West Sussex. In this role you will be an essential driver for quality for the product team, spearheading the process from product handover through to final warehouse intake. To be the key contact throughout the process ensuring the product post hand over transitions through the production life cycle and into warehouse / stores as handed over from the development team. To own the labelling, packaging and qc inspections for the team working closely with the team, suppliers and in country Aspinal representatives.
This role will require being in the office 3/4 days a week in Fernhurst with the other days working from home.
Principle Accountabilities
Accountable For:
Maintaining the expected level of quality and design aesthetic signed off and handed over from the design and development team through to final receipt into the warehouse
QC Hold management, raising any issues within 24hours to the team
Being the main contact for strap, customer service and warehouse queries
Supporting the production team by carrying out an inspection / aql where possible on all new seasonal stock to ensure matches back to the warehouse
Being the first point of contact for all customer service queries, liaising with the correct relevant team member for a response
Being the first point of contact for the warehouse goods in product issues, labelling
Checking all barcodes, labels skus are correct prior to shipment
QC Hold management, raising any issues within 24hours to the team
Being the main contact for strap, customer service and warehouse queries
Packaging approval of all SOP, working the PD team to review incoming samples
Assisting the Production team with NAV queries, raising Purchase Orders and to support In checking prices and SKUs
Product Quality Representative
To be aware of the new seasonal product from handover stage, to ensure the stock that arrives in house is as per approved spec and fabrication signed off by the development team throughout the process
Work with PD / Suppliers on gaining all test reports for new leathers, fabrics and product to ensure fit for purpose
Support the Head of Production in reviewing the monthly returns reports, investigating any issues ahead of the monthly meeting with the CEO to ensure we are fully prepared and aligned across the team
Review all inline reports with the support of the in country Aspinal representatives to capture any issues ahead of finals
To ensure all final inspections are completed, in line with the Aspinal core values and expectations, reporting out any issues to the head of to react where necessary
To ensure all new seasonal stock is checked for quality, product aesthetic and fabrications
To carry out a new season AQL across the suppliers at random to validate the finals carried out at source
QC Hold
To be the go to for all QC hold issues
Pulling a weekly summary and initiating a plan to discuss with Head of Production.
Reviewing quality issues in a timely manner, ensuring the wider business are aware of any issues within agreed timeline
Collate a plan to resolve, taking into account all open discussions, possibilities and options to review with management
Ensuring any issues are escalated to management when required
To be responsible for the stock movements, discrepancies and units in general in the qc hold room to ensure minimal write off scenarios at stock take
To champaign the stock take, owning the locations and ensuring all departments follow the guidelines to avoid write off of stock
Packaging
Review all SOPs in place and ensure every season each style / leather have an approved tested process in place
Work with the development team on any new articles / styles to ensure the packaging is correctly considered from SMS stage
React to any shipments coming in with un suitable packaging within a 48hr window to avoid any future stock issues
Consider sustainability on the packaging and without risking the product could this be improved
Order special care cards for the season, ensuring they cover all customer requirements and the product
Strap Requests
To be the main contact for incoming strap requests and manage the storage of such
To review the current process in place and work with the team on implementing workable plan for future
To replenish the missing straps, charms in the current location
To own the spares process, ordering straps, charms, handles etc where needed ahead of time to prepare
NAV/Production Assistance
Supporting the team in raising main collection PO's when required
Support in checking prices, SKUs on NAV
Assisting in Matching Production Invoices
Competencies
Self motivated
Attention to detail
Personal time management and prioritisation
Strong communication skill with Aspinal team
Integrity & Trust
Patience
Strong work ethic
Confidentiality
Other
To perform other related duties as assigned or requested
Develop yourself and maintain knowledge in your relevant field at all times