Retention Sales Team Leader
Salary: £32,572.95 + OTE £8,000
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game‑changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
What You’ll Be Doing
The Retention Sales Team is at the core of One Utility Bill. As a Retention Sales Team Leader, you’ll lead and coach the team, improving processes, ensuring KPIs are consistently achieved and reducing cancellations within the 14‑day cooling‑off period.
* Leading weekly team meetings
* Delivering company updates to the team
* Rota management
* Holding one‑to‑one sessions with team members
* Coaching, recruiting, training and onboarding team members
* Build plans to deliver objectives and motivate your team
* Develop and implement new sales initiatives and strategies
* Complete team performance analysis as well as weekly and monthly reporting on KPIs
* Conduct call monitoring and feedback
* First point of contact for the team on handling difficult customer queries and escalations
* Creating training documents
* Work closely with other departments to improve and create new internal processes
* Reduce cancellations within the first 14‑day cooling‑off period
* Writing reports and presentations analysing the performance of your team for the Senior Leadership Team and key external stakeholders
A little bit about you
* Ability to multi‑task and prioritize
* Strong verbal and written communication skills
* Self‑motivated with a positive attitude
* Experienced in people management and improving performance
* Creative problem solver
* Resilient and able to have empathy and understanding
* Excellent organisational and time‑management skills
* People management skills to develop your team and improve their performance
* Problem‑solving skills
What you’ll get from us
Salary: £32,572.95 per annum.
ELT bonus based on metrics set by your SLT member.
Working Hours
The team works in our office from Ouseburn. The shift pattern is Monday to Friday 10‑6pm with one Saturday every four weeks.
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