A new opportunity has become available for a Treatment Coordinator to join a well established, fully PVT practice located in Barnet.
Start date – As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview:
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications:
Essential:
-Minimum 3 years of sales or business development experience
- Previous healthcare experience
Strongly Preferred:
* Prior experience as a dental Treatment Coordinator
* 3+ years in UK private healthcare
* 5+ years of sales or business development experience
* Background in a high-value or complex sales environment
* Familiarity with dental or practice management software
Essential capabilities
* Builds rapport and trust quickly, tailoring communication style to individual patients
* Explains treatment plans and finance options clearly and confidently
* Handles objections, complaints, and difficult conversations with empathy and composure
* Maintains communication quality under volume and pressure
* Strong grasp of conversion rates and the levers that drive them
* Able to speak specifically about own KPI performance and proactively monitors own data
* Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
* Awareness of implant, orthodontic, and TIAD revenue dynamics
* Accurate, timely CRM record-keeping with consistent administrative follow-through
* Manages dental finance and direct debit pipelines, trackers, and reports reliably
* Translates complex clinical and commercial information into accessible language for patients
* Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
* Experience improving treatment conversion through structured patient journey work
* Previous experience in private dental or premium private healthcare settings
* Track record in a high-value, consultative sales environment
What the role looks like day-to-day
The successful candidate will:
* Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
* Engage patients to understand their needs, introduce treatment options, and build trust
* Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
* Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
* Support patients throughout their treatment journey, ensuring continuity and satisfaction
* Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
* Take ownership of revenue, KPIs, and pipeline performance — not just bookings
* Maintain accurate CRM records and manage dental finance and direct debit pipelines
* Contribute to business development initiatives and practice growth
* Provide front-of-house and customer support when required
Salary:
This is a commission and performance led role with a 35k basic plus monthly and yearly bonus which is target (revenue) led.
Requirements:
* Legal right to work in UK (Cannot offer sponsorship)
* Available to work 5 days per week, Monday – Friday and alternate Saturdays
* Job stability
* Located locally to Barnet
* Comfortable with KPIS and Targets