We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, (url removed) and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
About the Role
We are looking for an experienced Hard Services Manager to lead the delivery of hard FM services across two PFI contracts. This is a key technical leadership role, responsible for ensuring safe, compliant and high-quality service delivery in line with client SLAs, statutory requirements and company standards.
You will act as the technical lead on the contracts, advising the Contract Manager on compliance, performance and risk, while working closely with the client to support effective project delivery and continuous improvement.
Key Responsibilities
Lead and promote a strong Health, Safety & Environmental culture, ensuring full compliance across teams and subcontractors
Manage the delivery and quality of hard services in line with SLAs, ISO standards and company procedures
Take ownership of hard services budgets, ensuring cost control and value for money
Deputise for the Contract Manager when required
Ensure Compass/PPP-IML policies, procedures and controlled documents are implemented effectively
Lead, engage and develop engineering teams, ensuring correct staffing levels, training and succession planning
Manage and analyse CAFM data to drive operational efficiency
Produce client reports and maintain strong client relationships, identifying opportunities to enhance service delivery
Manage lifecycle, variation and project works from inception to completion, including billing
Control and govern third-party suppliers to ensure SLA compliance
Drive continuous improvement across Quality, Cost, Delivery and Safety
Act as an Authorised Person (LV, HV, water, medical gases, confined spaces, etc.)
Attend off-site meetings, training and networking events as required
About You
You will be a technically strong FM professional with healthcare and PFI experience, confident managing people, performance, compliance and budgets.
Essential Experience & Skills:
Hard FM delivery within a PFI healthcare environment
Strong knowledge of HTMs, statutory compliance and safety processes
Planned and reactive maintenance management using SFG20
Line management of engineers and subcontractors
Budget management and cost control
CAFM systems experience (e.g. MRI Evolution, Maximo, TopDesk)
Project management including lifecycle and variation works
Experience as a Duty Holder / Authorised Person (or above)
Strong analytical skills with attention to technical detail
Confident stakeholder and client communication skills
Desirable:
NEBOSH Certificate or Diploma (or willingness to work towards)
IWFM Level 4 or above (or equivalent)
Technical qualification
Experience developing and upskilling teams
Ability to deliver training and present to small groups
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1201/(phone number removed)/(phone number removed)/R/SU #PPP.IML
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength