Cluster Meetings & Events Executive - Malmaison & Hotel Du Vin
Rate of Pay / Hours - Up to £13.50p/h OTE, including Tronc / 40 Hours Per Week
Type of Contract - Permanent
Location - Brighton
To maximise Meetings & Events revenue performance, meeting room occupancy and achieve the M&E budget. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events with appropriate documentation
Key Objectives
* To manage meeting, private event and wedding enquiries. If part of a cluster you must ensure business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
* To drive occupancy and revenue from the meetings and events spaces within the hotel, in line with budget expectations
* To drive catering revenues in all areas within the hotel
* To work according to the SOPs within the brand, ensuring adoption of best practice
* Creation of clear event documentation and ensure the smooth running of events
* To support the Cluster M&E Manager & National M&E Manager with activities and needs, to optimise relationships and revenue production
* To support the weekly M&E forecast by creating business blocks to the required standard and with accurate revenue forecasts for each block
* To develop and maintain the respect of guests, staff and management
Key Areas Of Responsibility
Finance:
* To ensure the M&E operations meets and exceeds budgeted targets
* To ensure the postings of events are correctly allocated to the correct segment
* To ensure deposits and prepayments for events are collected in a timely manner
* To ensure that all post master accounts are settled prior to departure
Service & Product:
* Handle all enquiries to a high level including telephone calls, RFP via third party sites, direct emails and leads from brand.com
* Handle all enquiries linked to meetings, private dining and weddings
* Manage and handle enquires via third party sites and keeping profiles up to date including but not limited to, Venue Directory, C-Vent, ABC.com, Starcite, Tag Venues etc
* Liaising with customers prior to arrival to ensure all details are relevant and correct
* To ensure function sheets are created and details checked with the customer and amendments are made
* To attend the weekly operations meeting and update the hotel on the forthcoming weeks events
* To ensure that the meeting rooms are set-up to the guest requirements, taking into account equipment, room layout, food and beverage requirement, and health and safety
* To ensure all menus are current and loaded into Opera Sales and Catering to ensure content is accurate and relevant.
* To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities
* To maintain levels of service that consistently exceeds the expectations of our guests
* To ensure the ambience, cleanliness and styling of the department is maintained at all times
* To work to the standard operating procedures at all times in booking events through the S&C section of the PMS
* Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry
* To ensure that all calls and enquiries into the department are taken and processed in accordance with the company standards and call handling criteria
* To increase enquiries from clients, by asking for further opportunities during conversations, focusing on the cluster and estate wide
* Communicate details of requests with large revenue opportunities to the Cluster Meetings and Events Manager and agree follow up plans
* Maintain a high quality of data entry in the systems used, both manually and online
* Maintain a high level of product knowledge at all time
* Assist in any projects as/when required by the General Manager
* Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the objective of the position
* To undertake other reasonable duties that fall within the parameters of the role
People:
* Develop close working relationships with all departments to ensure guest expectations are met
* To develop strong working relationships with guests within the hotel(s), in order to maximise sales opportunities and generate repeat business and new business across both brands
* To actively sell the hotel(s) through conducting site inspections and participating in PR events as required
Personal Responsibilities:
Self-management:
* Sets high standards of performance in all areas
* Methodically plans and organises, using a systematic approach to get things done
* Manages time and resources effectively
* Prioritizes actions and manages tasks through to completion in a timely manner
* Actively seeks opportunities to develop and learn from experience
Communication & Leadership Skills:
* Communicates openly and clearly both verbally and in writing
* Pitches information at the appropriate level
* Listens to the needs of others before contributing
* Raises conflicts and complaints to the Cluster Meetings and Events Manager
Problem Solving & Decision Making:
* Seeks innovative solutions
* Makes conscious decisions to go for action
* Accepts personal responsibility to make things happen
* Constantly reviews in order to improve
Pro-activity:
* Acts on own initiative where appropriate
* Discusses calculated risks with others in the hope to achieve results
* Thinks ahead, developing contingency plans where necessary
* Has the drive and determination to improve
* Contributes and is effective when working with team members and peers alike
Influencing Skills:
* Expresses confidence in own ideas
* Gains commitment to action from a range of people through the internal network
Flexibility:
* Acts quickly and positively to new situations
* Can handle more than one task at a time
Commercial Awareness:
* Understand core commercial aspects relating to both brands
* Keeps up to date with industry developments locally
* Understands and carries out key commercial messages which are issued
General Responsibilities:
* To adhere to all the policies and procedures within our staff handbook PERFECT10N
* To attend meetings and training as required, to include travel away from home and overnight stays as necessary
* To evaluate your performance on a regular basis in order to recognise challenges for the future and adapt priorities accordingly
* To provide performance data and reports in a timely and accurate manner
* To maintain reports and systems with current information, cleansing for errors, duplicates and ensure records are kept up to date
* To perform all duties in a timely, professional and efficient manner in accordance with established company policies
* To do all within your power to achieve the overall objectives of this position, the hotel(s) and the company
* To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities
* To develop and maintain favourable working relationships with all employees, to foster and promote a co-operative and harmonious working environment, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness
* Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison and Hotel du Vin as market leaders, growing our recognition and reputation
Security, Health & Safety:
* Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
* Take corrective action where required to improve safety of work areas
* Ensure that all potential and real hazards are removed
* Fully understand the fire, emergency and bomb procedures in your place(s) of work
* Work in a safe manner that does not harm or injure yourself or others
* Ensure that the highest standards of personal hygiene, dress, appearance, body language and conduct are maintained at all times
* Maintain your own working area and materials remain clean, tidy and in good shape; reporting any defective materials and equipment to the appropriate person within the company in a timely manner
In addition to competitive rates of pay we offer:
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros
* Fully funded Apprenticeship programmes that support you in developing your career
* High Street Discounts on a range of high street shops, experiences, holidays and much much more
* Cycle to work scheme – save up to 40% on a wide range of bikes
* Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
* Referral schemes that pay up to £1500 (just for getting your mates jobs!)
* A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
* We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
* We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
* We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
* We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
* Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
* 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
* We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
* We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
* Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.