Contact Centre Sales Trainer | Brentwood | Full Time | Permanent
Competitive salary + excellent benefits
Spire Healthcare is recruiting a Contact Centre Sales Trainer to join our Patient Support Centre in Brentwood. This is a newly created, full-time permanent role focused on developing the capability and performance of our sales teams.
In this pivotal role, you will design and deliver high-quality sales training programmes that support both new starters and experienced agents. Working as part of a small UK-wide training network, you will help drive sales performance while ensuring compliance within the private healthcare sector.
This is an excellent opportunity for a passionate trainer to make a meaningful impact by empowering colleagues to succeed while supporting Spire’s commitment to exceptional patient care.
Key Responsibilities
1. Design and deliver engaging sales training programmes to support induction and ongoing development
2. Create and maintain training materials, presentations and digital learning content to ensure consistent and compliant delivery
3. Facilitate onboarding for new starters, ensuring a strong understanding of healthcare services, systems and processes
4. Deliver refresher training to keep teams up to date with product updates, sales techniques and regulatory requirements
5. Analyse performance data and feedback to continuously improve training programmes
6. Provide coaching and guidance to sales agents and team leaders to support performance improvement
7. Collaborate with operational leaders, product specialists and healthcare professionals
You will be based within our modern and fast-paced Patient Support Centre in Brentwood.
About You
We are looking for a confident and engaging trainer who can develop others and drive performance in a regulated environment.
You will ideally have:
8. At least 3 years’ experience in a sales training, sales enablement or sales leadership role
9. Experience within a contact centre, healthcare or regulated environment (desirable)
10. A background in sales, customer service or healthcare administration
11. Experience designing and delivering training to diverse teams in a fast-paced environment
12. Strong presentation, facilitation and coaching skills
13. Experience using Learning Management Systems (LMS) and Microsoft Office
14. The ability to interpret performance data and adapt training strategies accordingly
15. A commitment to high ethical standards and confidentiality
A qualification or certification in Learning & Development, Training or Adult Education would be highly desirable.
Benefits
We offer a competitive salary and a comprehensive benefits package including:
16. 35 days annual leave (including bank holidays)
17. Employer and employee contributory pension scheme with flexible retirement options
18. Private medical insurance
19. Life assurance
20. ‘Spire for You’ reward platform – discounts and cashback at over 1,000 retailers
21. Access to continuous learning and development opportunities
About Spire Healthcare
Spire Healthcare is one of the UK’s leading independent healthcare providers, with 38 hospitals and over 50 clinics across England, Wales and Scotland. We provide diagnostics, inpatient, day case and outpatient care, as well as private GP services and workplace health support to over 800 corporate clients.
Our people are what make the difference. Their dedication, compassion and commitment to excellence are at the heart of everything we do.
For us, it’s not just about treating patients – it’s about looking after people.