Annual wage £14,923.00 NHS Agenda for Change Band 2 Annex 21 i.e. £14,923 - £15,989 (as at April 2023) Working week Monday - Friday, 9.00am - 5.00pm. Total hours per week: 37.5 Expected duration 21 Months Possible start date 02 Sep 2024 Date posted 04 Mar 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000234595 Positions 1 available What you will do in your working day You don't have to work in a clinical job to help the NHS save lives. Healthcare organisations across the North West recruit apprentices annually on to the Skills Development Network's Foundation Digital Apprenticeship - a 21 month Level 3 programme offering opportunities to work in IT managing and supporting IT systems, hardware and software ensuring the functionality and accessibility of corporate services, including critical NHS clinical systems essential for the delivery of patient care. Apprentices, employed on a full time, fixed-term contract attend training weekly with an opportunity to undertake industry recognised qualifications, should be hardworking, organised individuals who are flexible and willing to learn with a personal interest in IT/Technology. As a Skills Development Network Apprentice in the NHS, you will be starting a career with the UK's biggest employer. Alongside great development and progression opportunities, you will receive an excellent package including a competitive salary, generous annual leave, and flexible working. Further information on the Skills Development Network, the Foundation Digital Apprenticeship as well as careers in the NHS can be found at www.nhsapprenticeships.com. In this role you will be required to: Be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system. Progress, resolve, update and close call logs. Action the resolution of incidents, problems and requests escalating and seeking further advice and information when necessary. Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors. Provide first and second line support for PCs, peripherals and associated, designated hardware, software and applications. Identify and rectify hardware, software and network issues. Support the installation and maintenance of PCs (Desktops, Laptops, Tablets, mobile devices etc) and all associated peripherals (ie. printers, PDAs), software operating systems and applications software. Undertake administration of logon credentials for designated systems/applications. Undertake designated operational and data administration tasks for systems / computers. Assist with maintaining an up-to-date inventory of hardware and software ensuring stock levels are maintained. Receive and process orders for new ICT hardware and software. Assist in the selection, development, use and maintenance of hardware and software for use within the PC environment (Desktops, Laptops and peripherals). Dispose of redundant equipment in accordance with legislative, national and organisational policy and procedure. Skills Required: Good communication (written and verbal) Team working Good at problem solving Ability to act on own initiative and follow instructions Flexible and adaptable IT skills Personal qualities: Keen interest in IT Punctual and reliable Friendly, outgoing nature A professional attitude to work The training you will be getting During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician qualification. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 What to expect at the end of your apprenticeship This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed permanent post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion. The apprenticeship will provide valuable work experience and a qualification that is recognised by employers. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Flexible and adaptable Qualifications GCSE or equivalent English (Grade 4 (C)) Desired GCSE or equivalent Maths (Grade 4 (C)) Desired Things to consider You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.