Housing Support Officer (Prison Leavers)
Location: Llandudno Junction
Contract: Permanent
Hours: 30 hours per week on a rota basis
Salary: £26,551 pro rata
About the Role
You will support women prison leavers (in a supported accommodation setting and the community (Women's Prison Leaver Project only) with their housing needs and life skills in a person-centred, trauma informed way.
Key Responsibilities
* Supporting women prison leavers with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
* Assisting with claims for housing and associated benefits to support prison leavers' financial stability
* Organising and managing a range of engaging activities to promote social inclusion
* Playing a hands‑on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
Essential Requirements
* Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
* Knowledge of the support needs of vulnerable people
* Good verbal and written communication skills
* Welsh language skills are essential – confident to hold everyday work‑related conversations in Welsh (Level 3 or above)
* Willingness to undertake an Enhanced DBS check
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