Repairs administrator

Repairs Administrator

Location: Tyne and Wear district

Salary: £28,000 - £30,000 per year

Hours: 37.5 hours per week, between the hours of 8am 6pm.

Job type: Full-time, permanent (potential for flexible working)

As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.

You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey.

This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.

You will be part of an exciting team, where you can make a difference.

Key Responsibilities