Job Title:
Productivity Team Leader
Location:
Kettering
Salary:
From £30,000 per year
Job Type:
Full-time, Permanent
About the Role:
A leading global equipment company is seeking a
people-oriented and motivated Productivity Team Leader
to join their team. In this role, you will lead a small team to deliver high levels of customer service across a network of customers, company stores, and end-user customers. You will act as a key point of escalation, drive team performance, and support continuous improvement initiatives.
Key Responsibilities:
Lead, motivate, and manage a team of 8+ members, acting as the main escalation point.
Maintain and manage predetermined service levels, ensuring a professional and high-quality service.
Oversee company insurance products and all aspects of SIS administration.
Build strong working relationships across multiple departments and stakeholders.
Hold regular team meetings to set expectations, provide feedback, and support development.
Identify and participate in continuous improvement (RCI) initiatives.
Required Skills & Experience:
Strong leadership skills with a professional and approachable manner.
Excellent communication and interpersonal skills, both written and verbal.
High competency including email, Word, Excel, and PowerPoint.
Ability to prioritise work, meet competing deadlines, and exercise initiative.
Highly accurate, detail-oriented, and organised.
A-level educational standard or minimum of 3 years relevant customer service experience.
Previous team leadership experience preferred.
Why Work Here?
Work with a passionate, collaborative team in a respected global brand.
Opportunities for personal and professional growth in a company that values innovation and continuous improvement.
Be part of a culture built on relationships, teamwork, and pride in what you do.
Benefits:
Additional leave, bereavement leave, sick pay
Employee discounts, store discounts, referral programme
Life insurance, company pension
Free parking, on-site gym, canteen
Cycle to work scheme
Health & wellbeing programme
Enhanced maternity and paternity leave
Company events and more
Experience Required:
Customer service: minimum 3 years (required)
Team leader experience: 1 year (preferred)
Submit your CV to be considered for this exciting opportunity.
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