Our Manchester-based client is urgently seeking an Office Manager to join their team immediately. As a market leader in their field, they require someone who can oversee a range of responsibilities across both office operations and customer-facing functions.
In this role, you will manage a small customer service team, handle complex enquiries, streamline processes, and collaborate closely with the sales department to ensure customers receive an exceptional level of service. You will play a key role in driving operational efficiency while maintaining strong internal and external relationships.
Key Requirements
Strong leadership and team‑management abilities
Advanced IT proficiency, including CRM systems and web‑based tools
High‑level Excel capability, including data analysis and advanced functions
Excellent communication skills with the ability to manage escalations professionally
Strong organisational skills with the ability to handle multiple priorities
Ability to analyse data and identify opportunities to improve processes and service quality
Essential Experience
Managing customer service operations and daily team activities
Handling complex customer enquiries and delivering effective resolutions
Working alongside sales teams to support customer requirements and sales activity
Producing operational or sales‑related reports for management
Coordinating with functions such as marketing, IT, and logistics to support business operations