Join to apply for the IT Infrastructure Engineer role at N3i.
The post holders will provide a range of 2nd & 3rd line technical support services for the organisation's server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security, and virtualization. Experience supporting network infrastructure and wireless connectivity in a large corporate setting is also required.
This role is both technical and operational. The post holders will support the day-to-day running of the IT Servers and Networks to agreed service levels, install new hardware and systems as needed, and participate in projects, sometimes leading them, to improve the organisation's infrastructure.
Along with the team, the post holders will support IT users, keep staff and colleagues informed about the status of calls raised with the Service Desk, and maintain high-quality records of actions taken to resolve IT incidents.
Working with the IT Server and Network Lead Engineer, the post holder will ensure IT services and solutions are designed and implemented cost-effectively to support the organisation's clinical and operational needs.
Main duties include:
* Providing excellent customer service with a friendly, professional approach.
* Possessing good analytical and problem-solving skills.
* Supporting the organisation's IT infrastructure and assisting in technical support and project work.
Applicants should have some experience in similar environments, excellent organizational skills, and the ability to prioritize and analyze complex issues. Good communication skills and the ability to remain calm under pressure are essential. Experience working within an NHS environment is advantageous.
The role involves working a rota covering hours from 07:30 to 18:30, Monday to Friday, over a 37.5-hour week, including on-call duties for third-line support.
There are two full-time vacancies available for this position.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
#J-18808-Ljbffr