CIW Registered Manager - Domiciliary Care
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CIW Registered Manager – Domiciliary Care
About us:
TS Healthcare are a dynamic and growing care provider committed to delivering high-quality domiciliary care and supported living services for young adults. Our focus is on providing person-centred care that promotes independence, dignity, and well-being. As we expand, we are seeking an experienced Registered Manager to lead in operational excellence and secure new packages. We are regulated by the Care Inspectorate Wales (CIW) and strive for excellence in compliance and service delivery.
Purpose:
The Registered Manager will be responsible for the safe, effective, and compliant delivery of services in accordance with Care Inspectorate Wales (CIW) regulations and the Regulation and Inspection of Social Care (Wales) Act 2016. We are particularly looking for someone who has a track record of growing services, winning business, and building strong professional relationships with commissioners and partners.
Scope of the Post:
* To provide high quality homecare services that support the rights of clients to live the lives they choose as far as they are able. The registered manager is directly accountable to the owner(s) and to the regulatory body CIW.
* Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to service users within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Duties and Responsibilities:
* Manage and oversee domiciliary and supported living care packages for adults and children.
* Develop, implement, and regularly review person-centred care plans.
* Ensure the service meets all requirements of CIW and relevant Welsh legislation.
* Monitor and manage digital care recording systems.
* Implement robust quality assurance systems and lead service improvement.
Compliance & Quality Assurance:
* Ensure all services comply with CIW regulations and company policies.
* Conduct audits, risk assessments, and quality checks.
* Address any safeguarding or compliance concerns promptly.
* Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
* Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care.
* Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control.
* Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
* Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.
* Be prepared to work flexibly to ensure the safe delivery of the service.
Provide a good service to service users:
* Promote the rights of each service user and keep their wishes at the centre of their care and support.
* Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed, including what the customer needs and would like to achieve from their care and support.
* Make sure a written, individually tailored care and support plan has been created and agreed, that respects the service user’s wishes and promotes their dignity and privacy.
* Agree on appropriate risk control measures to reduce identified risks.
* Provide the service user, and where appropriate, their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
* Apply excellent communication skills with service users, their families and representatives, staff and other health and social care professionals to deliver high-quality homecare services.
* Keep all information about service users and their families secure and confidential.
Team Management and Development:
* Manage the effective recruitment, induction and training of the care workers and other support staff. Lead, support, and supervise care staff to ensure effective service delivery.
* Identify ongoing training needs and ensure staff are up to date with current best practice.
* Ensure there are enough suitably qualified staff allocated appropriately to always meet service needs.
* Implement company policy and procedures concerning managing absence, disciplinary, capability and grievance matters.
* Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.
* Carry out appraisals and monitoring of staff performance.
* Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.
* Develop and manage staff rotas, ensuring appropriate coverage.
* Provide training and guidance to ensure best practices in care provision.
Networking and Business Development:
* Build relationships with external organisations, professionals, and local authorities to grow the business.
* Identify new opportunities to expand care services.
* Represent the company at networking events and professional meetings.
* This list is not exhaustive, and from time to time, you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.
Person Specification:
Essential criteria and personal attributes:
* Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Residential Management or Adults’ Management) – Wales or equivalent.
* Caring and compassionate towards people in need of care and support.
* Commitment to always respecting the rights of service users and to promoting their privacy, dignity and independence throughout their lives.
* Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.
* Excellent timekeeper and reliable.
* Professional, smart appearance.
* Minimum of two years’ experience of senior management level.
* Full UK driving licence and access to a vehicle.
* Experience in domiciliary care and supported living services.
* Strong leadership and team management skills.
* Proficiency in digital care recording and rota management systems.
* Excellent knowledge of CIW regulations and compliance standards.
* Ability to network and build relationships with external stakeholders.
* Strong organisational and problem-solving skills.
Knowledge and understanding:
* Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
* Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice.
* Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
* Understanding of systems to maintain confidentiality in relation to service users, staff and the business.
* Knowledge of health and safety matters in relation to homecare services and risk management.
* Knowledge of how to recognise abuse and safeguarding procedures.
Experience and skills:
* Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
* Experience in care services, risk assessment and person-centred care and support.
* Ability to plan and organise workloads effectively so service users receive the services they expect.
* Good administrative skills and computer literacy.
* Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
* Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
* Ability to implement policies, procedures and instructions.
* Experience of managing the delivery of social care services as a Registered Manager.
* Train the trainer qualifications.
* Knowledge of business management.
Northampton, England, United Kingdom 6 days ago
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