Walsall Council,
Revenues & Benefits Assistants - Ref: EE12325
G6: £31,537 -£34,434 per annum
We currently have a number of opportunities available in the Council Tax Recovery team, as a Revenues and Benefits Assistant.
You will ensure the delivery of efficient and effective local taxation administration and collection and support the delivery of an effective Revenue collection service covering Council Tax and Business Rates.
Key Responsibilities
* To support the effective billing, collection, and recovery of Council Tax income by undertaking recovery action in accordance with legislation, council policy, and best practice.
* Maintain an up-to-date knowledge of Council Tax legislation, recovery processes, relevant case law, and Council policies and procedures.
* Handle customer enquiries arising from recovery action via telephone, letter, and email, including negotiating and agreeing appropriate payment arrangements while maintaining a strong focus on customer service.
* Review and manage cases returned from enforcement agents and determine the most appropriate next course of action.
* Effectively prioritise and manage own workload to ensure service objectives, performance targets, and customer needs are met.
* Supporting in debt collection in particular historic debt.
* Support court proceedings and assist court officers.
Requirements
* Experience of administering Council Tax accounts including billing, discounts, exemptions, instalment arrangements, and liability checks.
* Knowledge and experience in the recovery process and options available.
* Excellent customer service and negotiation skills with experience of handling inbound calls and the ability to manage difficult conversations professionally.
* Ensure full compliance with GDPR, equalities, H&S and council procedures.
* GCSE-level literacy, numeracy and IT ability.
View Job Description And Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Closing Date: 20th February 2026.
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