Job description
Technical Success Manager - Hospitality Trail Software
Location: This role will be based 3 days a week in the Office.
We're looking for individuals to join the Access family, sharing our passion for believing in better and helping us grow. Our core values: Love Work. Love Life. Be You. are central to our success and how we empower our customers to focus on what's important to them.
What does Access offer you?
* A flexible, hybrid working environment to balance work and life.
* Development opportunities and support for your career success.
* A competitive salary, 25 days holiday (increasing with service), and a matched pension scheme.
* A range of benefits tailored to your needs.
* One charity day annually to support a cause meaningful to you.
About you
You are customer-focused, with strong industry knowledge and advanced technical skills to resolve complex issues. You are experienced with large, strategic customers and highly configured, integrated solutions. You aim to be a product expert, understanding industry trends, product roadmaps, and market competition, with a motivation to learn and grow.
Day-to-day responsibilities
* Partner with our Premier CSM team, leveraging your technical expertise to understand customer goals and provide tailored guidance.
* Act as a product expert on accounts, offering technical guidance, action plans, retention strategies, product configuration, and training.
* Solve complex technical problems, advise on configurations, and suggest additional solutions or services.
* Represent customer feedback internally to influence product development.
* Understand and communicate product roadmaps and new features, including Evo rollout.
* Assist in training internal teams and producing customer-facing content for digital adoption programs.
Skills and experience
* Extensive knowledge of Access products, especially Hospitality Trail Software.
* Understanding of industry trends, market landscape, and customer business processes.
* Ability to solve complex technical problems.
* Experience with large, strategic customers and senior stakeholders.
* Strong collaboration skills across teams including Product, Engineering, Support, and Professional Services.
About The Access Group
We are a leading UK provider of business management software, serving over 100,000 customers globally. We connect people with data through Access Workspace, fostering a diverse and inclusive environment where everyone can thrive.
If you're excited about this role and believe you're a good fit, we welcome your application, even if your experience isn't a perfect match. Join us and make a difference—Love Work. Love Life. Be You.
#J-18808-Ljbffr