Reporting to the Board of Directors, the CEO will provide visionary, hands‑on leadership across all areas of the organisation.
Key Responsibilities
* Shaping and delivering the charity’s strategic and operational plans in collaboration with the Board and senior team
* Ensuring high‑quality, accessible advice and support services that meet community needs and uphold CAS quality standards
* Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence
* Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification
* Strengthening partnerships, raising the profile of WFCA across local, regional, and national networks
* Ensuring strong governance, compliance, accountability in line with charity and company requirements
The Person
We Are Seeking a Credible, Values‑led Leader Who Brings
* Strong commitment to the aims and principles of Citizens Advice service
* A collaborative, resilient, solutions‑focused approach, underpinned by a genuine commitment to supporting people in need
* Experience of operating effectively at a senior level, ideally within a third sector or public service environment
* Proven leadership, people management skills, with the ability to inspire, delegate, and develop others
* Strategic financial management experience, including business planning, budgeting, and fundraising
* Strong understanding of governance, compliance, and the charity sector regulatory landscape
* Excellent communication and influencing skills, with the ability to represent at all levels
* Experience of advice sector, working with volunteers, understanding the needs of the Wyre Forest communities an advantage.
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