An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department.
The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations.
Responsibilities:
Provide 1st and 2nd line support across hardware, software, and network systems
Monitor, prioritise, and resolve support tickets, escalating complex issues as needed
Perform routine IT operations and maintenance to ensure system stability and security
Maintain accurate technical documentation and knowledge base articles
Support device deployments and end-users in a 1:1 environment
Contribute to project tasks and assist with infrastructure improvements
Ensure cybersecurity and safeguarding standards are maintained
Key Skills & Experience:
Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS)
Knowledge of ITIL-based service management processes
Experience with device management (JAMF, MDM, Intune) and Apple technologies
Excellent problem-solving, organisational, and communication skills
Ability to work independently and collaboratively within a team
Awareness of cybersecurity best practices, MFA, and phishing prevention
Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services