Job Responsibilities
1. Plan and coordinate the work allocation of gangs and other teams.
2. Ensure all work is delivered according to the contract's programme, achieving contractual SLAs, and utilizing the full workforce efficiently.
3. Meet client and customer expectations by delivering first-class service. Liaise with teams, supervisors, and operatives to provide accurate information and job details for smooth execution.
4. Monitor backlogs (AA/IP) to ensure contractual priorities are met.
5. Plan and coordinate jobs to optimize efficiency.
6. Create NRSWA permits for Local Authorities and ensure notices meet legislative requirements.
7. Monitor and respond to permit updates (PMR's, S74's, AIV's, Inspections).
8. Handle client requests promptly, efficiently, and courteously, keeping clients and customers updated throughout the process.
9. Track the progress of all gangs on the contract and update related company and client systems.
10. Resolve planning queries or issues as they arise.
11. Provide holiday or additional cover for planning colleagues when necessary.
12. Perform any other duties appropriate for the role.
About the Company
The company has experienced unprecedented growth over recent years, supporting a large workforce and serving clients nationwide.
Qualifications and Skills
* Experience with Streetmanager system
* Previous planning experience
* Utilities experience (desirable)
* Excellent verbal and written communication skills
* Good time management skills and ability to meet deadlines
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Environmental awareness
* Customer service awareness
* Knowledge of obtaining Gas/Electric/Line Search/BT Drawings
* Understanding of streetworks and traffic management requirements
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