Job Description
When vehicles are down, you’re the one they call.
Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time?
We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving.
This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.
What You’ll Be Doing
As part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross‑fleet issues.
Your work will include:
* Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
* Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
* Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
* Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
* Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
* Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
* Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
* Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
* Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
* Ensuring safe, cost‑aware working practices, while managing tools, equipment, logistics, and accurate case records
Qualifications
What We’re Looking For
You’ll bring both deep technical expertise and the confidence to operate as a trusted escalation point.
Essential experience includes:
* Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
* Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
* Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
* Experience producing technical documentation, case reports, and supporting technician training
Ideally, you’ll be qualified to Master Technician level or equivalent through experience.
Additional Information
Why Join?
* Be the go-to expert for the most challenging technical issues
* Work across a variety of vehicles, technologies, and environments
* Combine hands-on diagnostics with coaching, problem-solving, and system-level impact
* Play a key role in improving first-time-right fixes, customer satisfaction, and network capability