1st Line Support/Business Systems Analyst
Nottingham (Hybrid - 3 days in the office and 2 from home)
30-40k (unless coming from a Support Role and looking for the opportunity to grow into a Business Systems Analyst - salary will reflect this).
Role Overview:
We are seeking a Business Systems Analyst who can blend strong analytical thinking with a deep understanding of day-to-day operations. Reporting to the Head of Technology, you'll act as a key liaison between teams, supporting the smooth running of business processes while also contributing to the delivery of strategic technology projects that keep us ahead of the curve. This varied role is ideal for someone with a passion for technology and business operations, who enjoys solving problems and supporting users across the organisation.
Key Responsibilities:
Business Support & IT Coordination
* Act as a liaison between business units and the technology team
* Provide day-to-day IT support and guidance to staff
* Support integration of new software and automation tools that improve scalability and efficiency
* Coordinate and drive UAT activities for new systems and updates
* Document test cases, outcomes, and feedback
Requirements Gathering & Analysis
* Work with stakeholders to understand business needs and translate them into technical requirements
* Assist in documenting workflows and process maps, and identifying areas for improvement
Helpdesk Support & Triage
* Respond to and triage incoming IT and system-related issues
* Escalate and follow up on technical problems with relevant teams or vendors
Reporting & Insights
* Design and maintain reports and dashboards using tools like Excel, Power BI, or similar
* Support data-driven decision-making across departments
* Analyse operational data to identify trends, inefficiencies, and opportunities for improvement across our supply and 3PL services
Key Skills and Experience:
* 2+ years' experience in a Support role (and wants to progress into a Business Systems Analyst), Business Analyst, Operations Analyst, or Data Analyst role
* Solid working knowledge of Excel and data visualization tools like Power BI or Tableau
* Familiarity with SQL or database querying (basic to intermediate level) is a plus
* Experience with ERP, WMS, or CRM systems (e.g., NetSuite, Sage, Microsoft Dynamics)
* Strong understanding of business operations
* Excellent stakeholder communication and requirements gathering skills
* Able to manage multiple priorities and deliver actionable insights under time constraints
Personal Attributes:
* Methodical and organised, with strong documentation and communication skills
* Comfortable switching between day-to-day problem-solving and longer-term project support
* Naturally curious, always seeking to improve processes and uncover meaningful trends
* Team player with a proactive and positive approach
* Analytical thinker with a sharp eye for data-driven insights